Privacy Policy

This Privacy Policy describes how aktivherbs (“we”, “our”, or “us”) collects, uses, and protects your information when you visit or make a purchase from aktivherbs.com (“Website”).

By using this Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a) Personal Information

• Full name
• Phone number
• Email address
• Shipping & billing address

b) Transaction Information

• Purchase history
• Payment details (processed securely via third-party providers)

c) Technical Data

• IP address
• Device type
• Browser type
• Pages visited

d) Marketing & Tracking Data

• Data from cookies, Meta Pixel, Google Analytics
• Behaviour on our website (clicks, scroll, time spent)

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you (order updates, support)
• Improve our website and user experience
• Run marketing campaigns (Facebook, Instagram, TikTok, Google Ads)
• Send promotional offers (if you opt-in)
• Prevent fraud and ensure security

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Understand user behaviour
• Optimize advertising performance
• Personalize your experience

These may include:

• Meta Pixel
• Google Analytics
• Other third-party tracking tools

You can choose to disable cookies through your browser settings.

4. Sharing of Information

We do NOT sell your personal data.

However, we may share your information with:

• Payment processors (e.g. Stripe, iPay88, etc.)
• Delivery/logistics partners
• Marketing platforms (e.g. Meta, Google)
• Service providers that help operate our business

All third parties are required to protect your data.

5. Data Security

We take reasonable steps to protect your personal data, including:

• Secure servers
• SSL encryption
• Restricted access to sensitive data

However, no method of transmission over the internet is 100% secure.

6. Your Rights (PDPA Compliance – Malaysia)

In accordance with the Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Withdraw consent for marketing communications

To exercise your rights, please contact us at:
📧 nr01marketing@gmail.com

7. Retention of Data

We retain your personal data only as long as necessary:

• To fulfill orders
• For legal and accounting purposes
• For marketing analysis (if applicable)

8. Third-Party Links

Our Website may contain links to third-party websites.
We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

📧 Email: nr01marketing@gmail.com